Free Shipping All Over The USA
Free Shipping All Over The USA
Waxpapers is proud to be a leading provider of customized wax papers, such as deli paper, greaseproof paper, butcher paper, and many others. We serve businesses and clients in America, providing items made to your order to suit your needs. We aim to meet all your expectations and ensure you get the best customer service on every order we deliver. However, if there is any reason you are not satisfied with your purchase, or were to encounter any problem with the product, we are ready to assist. Kindly review our elaborate Return and Exchange policy outlined below to guide you on what you are entitled to and how we manage the issues.
Since most of our products are customized, customized items cannot be returned or exchanged unless there is a manufacturing flaw or an error on our part, including wrong text, logos, or graphics you provided. Custom products are made to your order and thus cannot be gained by other customers. To clarify this, though, we understand that sometimes mistakes can happen or some issues can be beyond our control, but we are adamant about delivering your satisfaction. Returns, refunds, or exchanges will be considered under the following circumstances:
If, due to a production process, your product was printed with the wrong ink, has a poor design, or was produced with a manufacturing defect, we will replace the product or refund the money. We are cautious when making our products and do not wish to let any error be lost, but if one happens, we can fix it.
If the orders you placed have flaws in the design, size, type of paper, or quantity because of our mistake, we will do the work without charging you a dime. We accept full or partial blame for any misunderstanding in handling your order and will ensure we give you the right products once possible.
Even though we show much concern when packing your order for dispatch, products may be damaged during transit. If you receive an order in damage form then you can tell us within 7 days of the arrival. Make sure you are attaching a clear picture of the affected product so that we can handle the issue.
In case your order is delayed or received at the wrong address because we screwed up, then we carry full responsibility to either rush you a replacement or give you your money back. However, kindly note that upon dispatching your order, delivery may take time, depending on the shipping service provider contracted, and any delay caused by third-party carriers will not be accepted under the return policy.
We make the return and exchange process as easy for you as possible with the help of our efficient customer care representatives. You just have to follow the below-mentioned steps for return:
If you want to return or exchange the item, kindly contact the Customer Support Team within 7 days of delivery. You can get in touch with us through email: sales@waxpapers.net.Kindly provide:
After receiving the request, our team analyzes the problem and provides a Return Authorization number. Without an RA number, no item will be accepted. This number makes the return easy and facilitates both us and our customers in the returning process.
After receiving the RA number, you will be instructed on how to return the product as instructed. If the return is a result on our end (defective item, wrong order), then we bear the cost of the return shipment. However, should you wish to return the product for another reason such as dissatisfaction or change of mind, the cost of return shipping will be to your account. Remember to have the item wrapped again to avoid more damage on their way back to the seller.
Once you return your product, our team of professionals examines the product to identify the issue. If the issue fulfills our return and refund criteria then we will exchange the item or give a refund as per the customer’s wish. This replacement product will be shipped to you free of any charge. If a refund is requested, it is made to the payment card used, and it usually takes 5 to 7 working days to reflect on the card, depending on the card issuer.
Our company values your time and makes sure to entertain you as soon as possible. When you email us the query, our team will inspect the issue and after the inspection, we verify the issue and give you the following options:
If the product is defective due to a printing error or any other mishap at our end then we will assure you that we entertain as per your desires. Nonetheless, you must ensure that you are returning the items within the defined time constraint.
If you wish to get a refund, we will refund the item’s cost price. Refunds made when customers have returned products will be made using the original method of payment selected, and the process usually takes 5-7 business days. If the item is returned within 10 days, we can provide a full refund; if not, the price will be adjusted according to the distance formula provided.
Our company strives to make sure that all the services are flawless and in case any error occurs due to fault a our end we try to rectify the situation. However, certain items are not eligible for return and exchange:
Product that has been manufactured with no errors or problems and that meets the specifications required by the customer needs.
Products that are out of stock or damaged and claim forms submitted after the free-file period has elapsed, due to the artwork, design, or size requested by the customer. Due to this, it becomes the sole responsibility of the customer to go through the artwork and approve all the design specifications before placing the order.
We provide exchanges if you don’t like the product or we made a mistake. The procedure is as simple as a return process for any situation where you wish to trade in a product for a new one. Regarding exchanges due to mistakes on our side, there are no extra charges for this service, and we will make the exchange as soon as possible.
We endeavor to do more than offer the best wax papers and deliver them to clients to ensure maximum satisfaction is achieved. Our team is committed to solving such problems immediately and offering exemplary service. Thank you for choosing to do business with our establishment, as we respect our customers.
Please contact us using the below mentioned information. If you have any query or concern just ping us or email us on the proceed contact information. Our team is available 24/7 to make the return and exchange easy for you.
Email: sales@waxpapers.net
Thank you for patronizing WaxPapers. We greatly value your support for the company and the use of our custom papers. Of course, we are sorry for any inconveniences you might have experienced with our return policy. It assists us to ensure and guarantee the high quality and excellent services we offer our customers. It is our pleasure to wait for your next visit!